Refund policy
Return & Refund Policy
At Westlake Handmade, we take pride in our products and want you to love what you receive.
Skincare Products (soaps, lotions, body mousse, scrubs, bath salts)
Due to the personal nature of these items, all skincare sales are final. We do not accept returns or exchanges.
If your order arrives damaged during shipping, please email us at info@westlakehandmade.com within 7 days of delivery with your order number and photos of the damage. We'll review and, if approved, issue a refund. No need to send the item back.
Candles & Diffusers
Defective or damaged candles and diffusers may be returned within 7 days of delivery.
- Items must be unused.
- We do not offer exchanges. Approved claims are refunded or replaced, at our discretion.
- No return shipment is required for approved defect/damage claims.
How to Request a Refund or Replacement
- Email info@westlakehandmade.com within 7 days of delivery with your order number and clear photos of the damage or defect.
- We'll review your request within 1–2 business days and follow up with next steps.
- Approved claims are refunded to your original payment method or replaced, at our discretion.
Restocking Fee
No restocking fee applies to approved damage/defect claims.
Non-Returnable Items
All skincare products, and any candle or diffuser without a verified shipping defect, are final sale and not eligible for return or refund.
This policy may be updated at any time. The version in effect at the time of your purchase applies.